Eddie Stobart is an industry leader within multimodal logistics, supported by an industry-leading organisational strategy and workforce. Our vision and values provide us with a code of conduct that sets the standard for our entire operation - living by the code gives us the foundation for delivering excellence in everything we do.
We will be recognised for our pride and professionalism in delivering innovative customer solutions and service excellence.
Openess & honesty
We draw on our huge depth and breadth of expertise to make sure we can be the best in what we do by working collaboratively as one team.
Trust and Respect
We take the time to understand and listen to our colleagues and customers. We lead by example by keeping things simple, setting clear goals and achieving them.
We’re genuine and sincere and show consideration by supporting others when they need it most. We take personal responsibility for all our actions.
We put our employees and customers first and act in their best interests. When things go wrong, as they will from time to time, we’ll hold our hands up and work to put it right.
We like to enjoy ourselves too, we celebrate when we’ve done a good job and we recognise the achievements of our people.
Measuring our success
Our policies and systems all form an integral part of our corporate governance structure, which is audited both internally and externally (KPMG, BDO, ISO, BRC, HMRC, DVSA, and customers). The output of this audit allows us to continuously monitor our compliance and performance; helping us to drive continuous improvement and success.
The principles which make us proud are:
- Showing our passion for customer service excellence
- Committing ourselves to a clear vision and plan
- Being open and honest with each other, intentionally creating a culture of respect
- Encouraging contribution and ownership at all levels, and so trusting our people
- Releasing the full potential of our people through conscious leadership
- Taking time to recognise success and say thank you