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iForce has secured a three-year contract to provide a range of fulfilment services to leading online furniture and homeware retailer Made.com.
Under the terms of the deal, iForce will provide Made.com with an online fulfilment and warehouse management service using its unique SMART software capability, based at the 226,000 square feet iForce warehouse in Redditch.
Additionally, Made.com will be deploying Route Genie software, the innovative carriage management solution that is provided through the iForce Pathfinder service. This will enable Made.com to manage the allocation of parcels to the most appropriate carriers based upon weight, service requirement and cost as well as providing the Made.com customer service team with a consolidated view of carrier performance, thus enabling delivery exceptions to be managed pro-actively.
Simon Rigby, Operations Director at Made.com, said: “We have experienced outstanding growth in the last few years and as a board, we took the decision to partner with iForce, the leading e-fulfilment provider. We believe that iForce has the expertise to improve our customer experience as well as support our future business requirements in a cost-efficient manner. iForce’s capability to adapt its world-class solutions to fit the exact requirements of our business was a key reason behind our decision and we look forward to a long and positive relationship.”
Brian Gaunt, CEO at iForce, said: “We are delighted to welcome Made.com to our prestigious list of retail clients. The company has grown rapidly and expects this growth rate to continue both here in the UK and in Europe. iForce will ensure that Made.com has all of the software and operational capability it needs to meet the demands of its growing customer base.”